Our Information Technology Services
Ticketing and Issue Triaging
We offer a full service desk with the ability to speak to an agent either through email, or website with a guaranteed response within the hour.
Security and Incident Response
Multi-factor authentication, single sign-on, and centralized authentication and administration for all your users coupled with proactive monitoring of the network for outages, anomalies, or pre-failure indicators
User On-Boarding and Off-Boarding
Standard on-boarding and off-boarding for your users complete with new equipment deployment.
Asset Tracking an Data Management
Tracking of Licenses, costs, equipment and deployed equipment sent to users. We protect your data and your equipment from loss, damage, or attack through the use of backups and block encryption.
How We Operate
Proactive Incident Response
Opsgenie by Atlassian helps us manage and triage incidents before or while they are occurring. Through the use of monitoring agents and proper deployment, Devstack is able to proactively manage and maintain the critical
components that keep your business running.
Communication
At Devstack, we like to make sure that when an incident occurs, your company and interested parties are notified and kept in the loop. Opsgenie allows us to automatically open a ticket, update a status page, send an email, and even
send a Slack, Teams, or text message.
the support portal
Our custom support portal is easy to use. You are always welcome to reply to tickets through email or call us on the phone, but our support portal gives you instant access to the information most important to you. You may
raise a new request, view your current tickets, monitor the status of your companies services, and more, all through one, unified portal.